Cancellation Policy
Last Updated: June 2026
At Vokumo, we understand that circumstances may change after an order has been placed. This Cancellation Policy explains how order cancellations are handled.
Order Cancellation Before Shipment
Customers may request to cancel an order free of charge before the order has been processed and dispatched.
To request a cancellation, please contact us as soon as possible using the details below:
Vokumo
Owner: Magdalena Szukalska
Address:
Nieuwe Dijk 13
7741 NN Coevorden
Drenthe
Netherlands
Phone:
+31 635749182
Email:
support@vokumo.com
If your order has not yet entered processing or shipping, we will cancel the order and issue a full refund to your original payment method.
Orders Already Shipped
Once an order has been dispatched, it can no longer be cancelled.
If you no longer wish to keep the product, you may be eligible to return it in accordance with our Return & Refund Policy and applicable consumer protection laws.
Refund Processing
Approved cancellation refunds are typically processed within 5–14 business days, depending on your payment provider and financial institution.
Right of Withdrawal for EU Consumers
Consumers residing within the European Union may have a statutory right to withdraw from a purchase within 14 days of receiving the goods, subject to applicable legal exceptions.
Additional information regarding returns and withdrawal rights can be found in our Return & Refund Policy.
Contact Information
If you need assistance regarding an order cancellation, please contact us:
Vokumo
Magdalena Szukalska
Nieuwe Dijk 13
7741 NN Coevorden
Drenthe
Netherlands
Phone: +31 635749182
Email: support@vokumo.com